Legal, Policies & Compliance

Disclaimer

The information provided on this website is for general informational and shopping purposes only. All product descriptions, pricing, images, and availability are subject to change without prior notice. LME PTY LTD trading as Flower Girl makes every effort to ensure accuracy across all listings, but does not warrant that product descriptions or other content is entirely error-free.

Payment Security

Your online security is our top priority. All credit card and electronic fund transfers are securely powered and encrypted by Yoco. Supported payment methods include Visa, Mastercard, Maestro, Instant EFT, and Apple Pay. We do not store your complete banking credentials or card numbers on our local servers.

POPIA Act Policy (Protection of Personal Information)

In compliance with the Protection of Personal Information Act (POPIA) of South Africa, Flower Girl is committed to protecting your personal privacy. Any personal details collected during checkout, account creation, or inquiry forms (such as your name, delivery address, phone number, and email) are strictly used for order processing, fulfillment, and direct customer service communications. We will never sell, rent, or distribute your personal data to unauthorized third parties.

Return, Refund & Exchange Policy

At Flower Girl, our collections feature handcrafted homeware—including scatter cushions, cushion covers, shams, and upcoming side lamps and lighting fixtures. Many of our homeware items are lovingly hand-sewn and manufactured by our local community artisans.

Specific return terms apply in accordance with South African law:

• Handcrafted Homeware & Decor (Cushions, Shams & Lamps - Change of Mind): We offer a 30-day return and exchange policy for unused, unwashed items in their original packaging. Please note: Because our homeware is individually handcrafted by community artisans, minor natural variations in stitching, fabric pattern alignment, or handmade finishes are part of the unique character of artisanal goods and are not considered defects. Return courier/shipping costs for change-of-mind returns are the responsibility of the customer.
• Defective or Damaged Homeware: In addition, defective or damaged goods are covered in compliance with the Consumer Protection Act (CPA). If any homeware item, cushion cover, or lighting fixture is structurally defective, damaged, or electrically faulty upon arrival or during normal use, you are entitled to your choice of a full refund, a replacement item, or a free repair. Flower Girl covers return shipping for verified defective items.
• Refund Processing: Approved refunds are credited back to your original payment method and processed within 14 to 30 days.

To log a return, exchange, or report an issue: Please contact us at sales@flowergirl.co.za or via WhatsApp at +27 81 753 7193.

Delivery Information

We deliver our bespoke collections across South Africa. Standard courier fee is R90 for orders below qualifying thresholds. Standard fulfillment and delivery timeframe ranges between 3–5 business days depending on your delivery location. Local pickup options or special dispatch schedules can be coordinated via our WhatsApp line.

Contact Details